Terms and Conditions

Last updated: 10 August 2026

These Terms and Conditions form the agreement between you and MGE DIGITAL CANADA INC. (Ontario Corporation Number 2864039, registered at 22 Adelaide Street West, Suite 3400, Toronto, Ontario, M5H 4E3, Canada) for your use of this website and the gaming service offered through it. In this document, “we”, “us” and “our” mean MGE DIGITAL CANADA INC.; “you” and “your” mean the person using the service.

By registering an account or by using any part of this service, you accept these Terms. If you do not accept them, do not register and do not use the service. We have written them in plain language on purpose: if any part is unclear, ask us before you agree to it rather than after.

1. Eligibility and minimum age

1.1 You must be at least 19 years of age to register an account or to use any part of the gaming service. This is the minimum age for online gambling in Ontario and it cannot be waived by us, by you, or by agreement between us, for any reason.

1.2 Your age is calculated on our servers from the date of birth you provide during registration and is confirmed again during identity verification. A registration that fails the age check is refused, and the details submitted with it are discarded.

1.3 If we discover that an account holder was below the minimum age when the account was opened, we will close the account immediately, void all play conducted through it, and return the amounts deposited. Winnings are not payable in these circumstances.

1.4 You must not permit any person under 19 to use your account, your credentials or your payment methods. Allowing this is a breach of these Terms and you remain responsible for everything done through your account.

1.5 You must not be prohibited from gambling by a self-exclusion, a court order, a regulatory restriction or any other legal impediment that applies to you.

2. Residency and physical location

2.1 This service is offered to residents of Ontario only. You must be a resident of Ontario to hold an account.

2.2 You must also be physically located within Ontario at the time you access game content. Residency and physical presence are separate requirements and both must be satisfied.

2.3 Your physical location is confirmed by geolocation each time you open game content. If the check places you outside Ontario, or if it cannot complete, game content will not load. This applies regardless of the address recorded on your account.

2.4 You must not use a virtual private network, proxy, remote desktop or any other means to disguise or misrepresent your location. Doing so is a serious breach of these Terms and may result in immediate closure of your account and forfeiture of any winnings obtained while the requirement was being circumvented.

2.5 It is your responsibility to know whether using this service is lawful where you are. We make no representation that the service is available or lawful outside Ontario.

3. Registration and identity verification

3.1 To register you must provide accurate, current and complete information: your legal first and last names as they appear on your identification, your date of birth, your residential address in Ontario, a valid email address and a telephone number.

3.2 You must keep this information up to date. If your address, name or contact details change, tell us. Withdrawals may be delayed where the details on your account no longer match your identification or your payment method.

3.3 Every account opens with the status pending verification. You cannot deposit or play until your identity and age have been verified. This is a regulatory requirement, not a discretionary check.

3.4 We may verify your details electronically. Where that is not possible or not conclusive, we may require a government-issued photo identity document and, if necessary, a recent document confirming your address. We may also repeat verification later — for example before a first withdrawal, where account details change, or where a check is required of us.

3.5 We may refuse a registration, or suspend an account pending checks, where information cannot be verified, where it appears inaccurate, or where verification would place us in breach of a legal or regulatory obligation. We are not always able to explain the detail of such a decision, but we will tell you that it has been made.

3.6 You are responsible for the security of your credentials. Choose a password you do not use elsewhere, do not share it, and tell us immediately if you believe your account has been accessed by someone else. We will never ask you for your password, and we will never ask you to send identity documents by email or to read them out over the phone.

4. One account per person

4.1 You may hold one account only. Opening or attempting to open more than one — under different names, addresses, email addresses or payment methods — is a breach of these Terms.

4.2 Where duplicate accounts are identified, we will close all but one, void any benefit obtained through the duplicates, and may withhold winnings attributable to them. Deposited funds are returned.

4.3 An account is personal to you. You must not sell it, transfer it, share it, or allow anyone else to play through it, and you must not play through an account belonging to someone else.

5. Your obligations

5.1 By using the service you confirm, each time you use it, that:

• you are at least 19 years of age;
• you are a resident of Ontario and are physically located there;
• the information on your account is true, accurate and current;
• you are acting on your own behalf and not for or on behalf of anyone else;
• the funds you deposit are lawfully yours and are not the proceeds of any criminal activity;
• you are not subject to any self-exclusion or other restriction on gambling; and
• you are not prohibited from gambling by the law that applies to you.

5.2 You are responsible for any tax consequences arising from your use of the service. We do not give tax advice.

5.3 You are responsible for the cost and security of your own device and internet connection.

6. Prohibited conduct

6.1 You must not:

• provide false, misleading or incomplete information at any time;
• use, or attempt to use, another person’s identity, payment method or account;
• disguise or misrepresent your location;
• use software, devices or methods intended to interfere with the operation of the service or the outcome of a game, including automation, bots, artificial intelligence tools that play on your behalf, and exploitation of software defects;
• act together with other players, or with an employee or supplier, to obtain an unfair advantage;
• use the service in connection with money laundering, terrorist financing, fraud or any other unlawful activity;
• attempt to gain unauthorised access to any part of our systems, or to test their security without our written permission;
• copy, scrape, reproduce or redistribute any part of the service or its content; or
• abuse, threaten or harass our staff, or other players, in any channel.

6.2 Where we identify conduct of this kind we may suspend or close the account, void the affected play, withhold the associated winnings and report the matter to the regulator or to law enforcement where we are required or permitted to do so.

7. Responsible gaming controls

7.1 Setting a deposit limit, a loss limit and a session time limit is a mandatory part of registration. Your account is created with those limits already active.

7.2 Reducing a limit, or adding a new one, takes effect immediately. Increasing or removing a limit is held for 24 hours and must then be confirmed by you; if it is not confirmed, the existing limit remains.

7.3 You may set a cooling-off period or a self-exclusion at any time. A cooling-off period and a self-exclusion cannot be shortened or cancelled once started, by you or by us. Details are on our Responsible Gaming page.

7.4 Where our monitoring indicates a risk of gambling-related harm, we may contact you, apply limits to your account, restrict certain features, or close the account. We would rather do this and be wrong than not do it and be right.

8. Suspension and closure of accounts

8.1 We may suspend or close your account, with notice where it is practical to give it, if:

• you breach these Terms;
• we are required to do so by law, by the regulator or by a court;
• we suspect fraud, money laundering or other unlawful activity;
• information you have given cannot be verified or appears to be false;
• you are, or become, ineligible under sections 1 or 2; or
• we have grounds to believe that continued play presents a risk of harm to you.

8.2 Where an account is suspended, play and deposits stop while we investigate. We aim to complete investigations promptly and will tell you the outcome.

8.3 You may close your account at any time by asking us in writing. Closure does not remove obligations that arose before it, and does not affect our record-keeping duties.

8.4 On closure, any balance is returned to you, subject to verification and to any deduction we are lawfully entitled or required to make. A balance is not forfeited merely because an account has been closed.

9. Deposits and withdrawals

9.1 You may deposit only from a payment method held in your own name. Payments from a method belonging to someone else are refused and returned.

9.2 Deposits are subject to the limits you have set and to any minimum or maximum published in your account. We do not extend credit and we do not lend money to players. Nothing on this service may be paid for with borrowed funds provided by us.

9.3 Withdrawals are paid to the method used to deposit, up to the amount deposited, unless that is impossible — in which case we will agree an alternative with you and may ask for further confirmation that it belongs to you. This is an anti-money-laundering requirement.

9.4 Withdrawals are reviewed before payment. Review normally completes within one to two business days; the time for funds to reach you afterwards depends on your bank or provider. If a withdrawal is held, we will tell you why and what is needed to release it.

9.5 Your account is a gaming account, not a bank account. It does not pay interest and must not be used to store, transfer or move funds for any purpose other than play.

9.6 Currency is Canadian dollars. Any conversion charged by your bank or card issuer is a matter between you and them.

10. Inactive accounts

10.1 An account is treated as inactive if you have not logged in, deposited, withdrawn or played for 12 consecutive months.

10.2 Before an account is treated as inactive, we will contact you at the email address on the account to tell you what will happen and how to prevent it. Logging in is enough to keep the account active.

10.3 Where an inactive account holds a balance, we will make reasonable efforts to return it to you. We do not apply administration fees to inactive balances and we do not treat unclaimed balances as our own income; any handling of unclaimed funds follows the applicable law of Ontario.

10.4 An inactive account may be closed. If it is, you may ask us to reopen it, subject to verification.

11. Errors, interruptions and malfunctions

11.1 Game outcomes are determined and recorded on our servers. Where what was displayed in your browser differs from the server record, the server record governs.

11.2 If a game malfunctions, the affected round is void. Stakes for the void round are returned, and any payout arising from the malfunction is reversed. A malfunction does not create an entitlement to a result that the game was not capable of producing correctly.

11.3 If your connection drops mid-round, a completed round is settled normally; an incomplete round is resumed on your return or voided and the stake returned, according to the rules of that game.

11.4 We may correct an obvious error — for example a misconfigured payout, a duplicated credit or a pricing mistake — including after it has been credited, and may recover an amount credited in error. We will tell you when we do this and explain what happened.

11.5 We may suspend the service, in whole or in part, for maintenance, upgrades or to deal with an incident. We will give notice where we reasonably can.

12. Limitation of liability

12.1 You use this service at your own discretion and are responsible for your own decisions to gamble, and for the money you choose to stake.

12.2 To the extent permitted by law, we are not liable for indirect or consequential loss, for loss of profit or opportunity, or for loss arising from your own breach of these Terms, from the failure of your device or internet connection, or from your credentials being used by someone you allowed to have them.

12.3 Where we are liable, our total liability in connection with the service is limited to the greater of the amount held in your account at the time the liability arose and the amount you deposited in the twelve months before it.

12.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law of Ontario or the federal law of Canada — including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence. Nothing in these Terms removes any right you have as a consumer under applicable consumer protection legislation.

12.5 The service is provided as it stands. We do not warrant that it will be uninterrupted or free of defects, though we work to make it both.

13. Intellectual property

13.1 The website, its design, text, graphics, code and the marks used on it are owned by MGE DIGITAL CANADA INC. or licensed to us. Game content is owned by the suppliers who license it to us.

13.2 You are granted a personal, non-exclusive, non-transferable and revocable licence to use the service for your own private entertainment. That licence gives you no ownership of anything.

13.3 You must not copy, reproduce, modify, distribute, publish, scrape, frame or create derivative works from any part of the service without our written permission.

13.4 If you believe material on this site infringes your rights, write to us at the address in section 18 with enough detail to identify the material and the right relied on, and we will investigate.

14. Changes to these Terms

14.1 We may change these Terms — for example to reflect a change in the law, in regulatory requirements, or in how the service works.

14.2 Where a change materially affects your rights or obligations, we will give you advance notice by email and through your account, and we will publish the updated document with a new “Last updated” date.

14.3 If you do not accept a change, you may close your account and withdraw your balance before the change takes effect. Continuing to use the service after that date means you accept the updated Terms.

14.4 Where different terms apply to a particular promotion, those terms are set out in our Promotional Terms and Conditions and, in relation to that promotion, take precedence over this document.

15. Governing law

15.1 These Terms, and any dispute or claim arising out of or in connection with them or with your use of the service, are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it.

15.2 The courts of the Province of Ontario have jurisdiction, and you and we submit to that jurisdiction. Nothing in this section removes any right you have to bring proceedings in another forum where the applicable law gives you that right and it cannot be excluded by agreement.

16. Complaints and dispute resolution

16.1 If something has gone wrong, tell us first. Our Complaints and Procedures page sets out the process in full, including the channel to use, what to include, and how long each stage takes.

16.2 In outline: raise it with support, who acknowledge within 24 hours; if it is not resolved, it is escalated to our compliance team, who respond in writing within 21 calendar days; and if you remain dissatisfied with that final response, you may refer the matter to an independent dispute resolution provider and to the provincial regulator.

16.3 The independent dispute resolution provider for this service is [DISPUTE RESOLUTION PROVIDER TBD]. We do not name a provider we have not appointed. Referring a matter externally costs you nothing and does not affect your account.

17. General provisions

17.1 Severability. If any provision is found to be unenforceable, the rest remains in force and the unenforceable provision is treated as modified to the minimum extent needed to make it enforceable.

17.2 No waiver. If we do not enforce a provision on one occasion, that does not waive our right to enforce it later.

17.3 Assignment. You may not transfer your rights under these Terms. We may transfer ours to another entity within a corporate reorganisation, provided your rights are not reduced.

17.4 Entire agreement. These Terms, together with the Privacy Policy, the Promotional Terms and Conditions and the published rules of each game, form the whole agreement between us on this subject.

17.5 Language. These Terms are published in English. Any translation is for convenience; the English version governs.

17.6 Precedence. Where this document conflicts with a specific game rule or with the Promotional Terms and Conditions, the more specific document prevails for the activity it covers.

18. Contact

Questions about these Terms should go to:

MGE DIGITAL CANADA INC.
22 Adelaide Street West, Suite 3400, Toronto, Ontario, M5H 4E3, Canada
Ontario Corporation Number: 2864039
Email: [SUPPORT EMAIL TBD]